Post by krwPost by BrritSkiPost by BrritSkiQuite. I think we should praise the likes of Easyjet (allowing ALL
bookings to be changed FOC, as well as refunds or FOC changes to
those that have actually been cancelled, with emails about
everything) and AirBnB (allowing cancellations of long-standing
bookings for stays in the next month) are to be praised for being
proactive, rather than moaning about companies who aren't so good.
Due to the unprecedented circumstances, we’re launching our winter
schedule early so that if you have an existing booking you can change
to a flight for travel up until February 2021.
We’ve waived our change fees until further notice, so you can
currently amend the date and/or destination of your existing flight
booking for free. The quickest and easiest way to do this is via
Manage Bookings on our website.
So the supplier is being the active party - exactly how I would expect
ATG to behave.
Website looks pretty clear to me and exactly what EasyJet did initially
(I eventually got a personal email about my cancelled flight, but I'd
already switched it to a new flight by then):
Information and Advice about the Coronavirus
UPDATE - 17 March 2020, 07:45
In response to the Prime Minister’s statement yesterday evening,
advising the UK public to avoid unnecessary social contact, including in
theatres, we regret to inform you that shows in all Ambassador Theatre
Group UK venues are temporarily suspended with immediate effect.
We understand that this decision comes as a disappointment, and a
massive inconvenience for those of you already on the way to a venue
this evening, but ultimately we all want the same thing: the health and
safety of our communities, and we believe this is the correct decision
to make.
Given the current ambiguity and lack of clarity as to how long our
theatres may be closed for, we hope to provide you with an update within
the next 48 hours regarding the exchange of tickets. We will be
consulting with industry bodies including the Society of London Theatre
and UK Theatre and the government over the immediate future.
For now, we would like to thank you for your understanding and patience,
and to recognise the incredible efforts and support of producers,
artists, partners and customers over this difficult period.
Mark Cornell
Group CEO, Ambassador Theatre Group
Please click here for our enquiry form
Frequently Asked Questions
Posted: 17 March 2020, 18:45
My performance has been cancelled; how can I exchange?
All bookings for cancelled performances will be fully credited or
exchanged to a future show of your choice via a voucher, redeemable on
ATGtickets.com.
For complete peace of mind, you will be able to exchange again free of
charge in the event that further performances are postponed.
To request a full credit voucher for the performance you were unable to
attend, please complete request form.
I booked with a group of people and we need to re-book at different times
All bookings for cancelled performances will be fully credited or
exchanged to a future show of your choice via a voucher, redeemable on
the ATGtickets website.
If you booked as a group, please get in touch with the person that made
the booking and ask them to complete the request form.
I took out Ticket Protection but the policy doesn’t cover Covid-19?
Secure My Booking's ticket reimbursement program unfortunately does not
cover for epidemic or pandemic.
However, all bookings for cancelled performances will be fully credited
or exchanged by ATG to a future performance of your choice via a
voucher, redeemable on the ATGtickets website.
To request a full credit voucher for the performance you were unable to
attend, please complete the request form.
What happens if I rebook and the venue closes again?
For complete peace of mind, you will be able to exchange again free of
charge in the event that further performances are postponed.