Discussion:
When is a UK Mobile not a UK Mobile?
(too old to reply)
Mike
2019-01-02 18:51:45 UTC
Permalink
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ŵere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
--
Toodle Pip
Nick Odell
2019-01-03 00:11:14 UTC
Permalink
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ŵere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.

Nick
Vicky Ayech
2019-01-03 09:48:00 UTC
Permalink
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ?ere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.

I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
krw
2019-01-03 10:35:26 UTC
Permalink
Post by Vicky Ayech
Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Buy another one, preferably from another supplier. Modern kit is not
built to last and s it has worked for 28 months was fit for purpose when
acquired, so 6 year rule does not apply.
--
Kosmo Richard W
www.travelswmw.whitnet.uk
https://tinyurl.com/KRWpics
Nick Odell
2019-01-03 11:04:54 UTC
Permalink
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ?ere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
here: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.

One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.

Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.

Nick
Vicky Ayech
2019-01-03 11:23:36 UTC
Permalink
On Thu, 3 Jan 2019 11:04:54 +0000, Nick Odell
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ?ere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
here: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40. Used every 10 days or less for 2 yrs 4 mths. 84
times? 48p a time. Gears probably gone. No grinding but motor still
works. I did just email that back to them.
Nick Odell
2019-01-03 12:34:08 UTC
Permalink
Post by Vicky Ayech
On Thu, 3 Jan 2019 11:04:54 +0000, Nick Odell
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ?ere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
here: https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40. Used every 10 days or less for 2 yrs 4 mths. 84
times? 48p a time. Gears probably gone. No grinding but motor still
works. I did just email that back to them.
It shouldn't be, but sometimes the environmentally unfriendly option is
the only practical one. Liliana had a food processor with liquidiser
attachment but the latter broke. You could buy the latter as a spare
part for an eyewatering sum of money or you could buy the whole thing
for less: in fact on Amazon in the USA they had the whole kit and
caboodle for about USD40 instead of the regular price of over a hundred
- and yes, they wanted more than USD100 for the spare part. So, I used
my UK Amazon account to buy a new machine and have it delivered to
Liliana's cousin in the States. The cousin kept the new food processor
because she didn't have one already and delivered the liquidiser amongst
her baggage allowance when she came to BsAs. So everybody ended up happy
and only for USD40! But it shouldn't be that way.

Nick
Nick Odell
2019-01-03 12:41:04 UTC
Permalink
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 11:04:54 +0000, Nick Odell
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not
recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ?ere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions?  I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40.  Used every 10 days or less for 2 yrs 4 mths. 84
times?  48p a time. Gears probably gone. No grinding but motor still
works.  I did just email that back to them.
It shouldn't be, but sometimes the environmentally unfriendly option is
the only practical one. Liliana had a food processor with liquidiser
attachment but the latter broke. You could buy the latter as a spare
part for an eyewatering sum of money or you could buy the whole thing
for less: in fact on Amazon in the USA they had the whole kit and
caboodle for about USD40 instead of the regular price of over a hundred
- and yes, they wanted more than USD100 for the spare part. So, I used
my UK Amazon account to buy a new machine and have it delivered to
Liliana's cousin in the States. The cousin kept the new food processor
because she didn't have one already and delivered the liquidiser amongst
her baggage allowance when she came to BsAs. So everybody ended up happy
and only for USD40! But it shouldn't be that way.
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.

Nick
Vicky Ayech
2019-01-03 13:23:02 UTC
Permalink
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 11:04:54 +0000, Nick Odell
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions?  I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40.  Used every 10 days or less for 2 yrs 4 mths. 84
times?  48p a time. Gears probably gone. No grinding but motor still
works.  I did just email that back to them.
It shouldn't be, but sometimes the environmentally unfriendly option is
the only practical one. Liliana had a food processor with liquidiser
attachment but the latter broke. You could buy the latter as a spare
part for an eyewatering sum of money or you could buy the whole thing
for less: in fact on Amazon in the USA they had the whole kit and
caboodle for about USD40 instead of the regular price of over a hundred
- and yes, they wanted more than USD100 for the spare part. So, I used
my UK Amazon account to buy a new machine and have it delivered to
Liliana's cousin in the States. The cousin kept the new food processor
because she didn't have one already and delivered the liquidiser amongst
her baggage allowance when she came to BsAs. So everybody ended up happy
and only for USD40! But it shouldn't be that way.
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
Nick
I tweeted my dismay yesterday and got a reply today asking me to
message the details, so i did. Tweets sometimes get a better response
than traditional email complaints.
kf I've got over 500 followers, which might affect it.... Not like a
well-known person's total but 500 who might not buy from you.

Win some, lose some. I thought I was buying sugar free speakmint
chews. Got a job lot, 3 kilos :( Not sugarfree. It was a little
confusing I expect how Amazon showed them. I contacted them as was
£15+ and they said my fault and £2.50 to restock. But I can send it
back. I have asked for a free postage label. It would be around £15
postage so if no free post back then not worth sending and I'll donate
to the food bank.
BrritSki
2019-01-03 13:55:40 UTC
Permalink
Post by Vicky Ayech
Win some, lose some. I thought I was buying sugar free speakmint
chews. Got a job lot, 3 kilos :( Not sugarfree. It was a little
confusing I expect how Amazon showed them. I contacted them as was
£15+ and they said my fault and £2.50 to restock. But I can send it
back. I have asked for a free postage label. It would be around £15
postage so if no free post back then not worth sending and I'll donate
to the food bank.
I get best results from Amazon from using chat and being my usual polite
self (ahem).

An electronic game bought for a child for Christmas had no English
instructions in. We googled to find out how to play, but I complained to
Amazon and they refunded me the cost of the game with no need to return.

A delivery from Charlotte Tilbury (where do they get their names from ?)
was not delivered although I was in - despite the photo of my front door
they never actually rang the bell - I suspect they knocked but that's
feebly quiet.
I complained by email that it was now late for giving as a present so
they refunded the next day delivery charge. Interestingly I followed the
next delivery very closely and was tracking the van. I'd just refreshed
the webpage and seen "delivering item 22, you are 27, 15 minutes", when
the DPD van pulled up outside. No signature needed despite what the
failed delivery said, and when I went back in and refreshed again it
still didn't show as delivered for another 10 minutes.
Penny
2019-01-03 16:56:47 UTC
Permalink
On Thu, 03 Jan 2019 13:23:02 +0000, Vicky Ayech <***@gmail.com>
scrawled in the dust...
Post by Vicky Ayech
I thought I was buying sugar free speakmint
chews. Got a job lot, 3 kilos :( Not sugarfree.
I learnt from QI a while back (Stephen Fry was chair) that any small sweet
can be marketed as 'sugar free' even though it contains sugar. Something to
do with the legal definition of 'sugar free' as "contains less than n
grams" and a small sweet - the example was one Tic Tac - of less than n
grams may be 100% sugar but is technically still 'sugar free'.

Weasel words indeed.
--
Penny
Annoyed by The Archers since 1959
Vicky Ayech
2019-01-03 17:54:23 UTC
Permalink
Post by Penny
scrawled in the dust...
Post by Vicky Ayech
I thought I was buying sugar free speakmint
chews. Got a job lot, 3 kilos :( Not sugarfree.
I learnt from QI a while back (Stephen Fry was chair) that any small sweet
can be marketed as 'sugar free' even though it contains sugar. Something to
do with the legal definition of 'sugar free' as "contains less than n
grams" and a small sweet - the example was one Tic Tac - of less than n
grams may be 100% sugar but is technically still 'sugar free'.
Weasel words indeed.
They've now said they will send me a label so I just pay the admin
£2.50. Am waiting for label and when it is sent back they will refund.
Apparently.
Vicky Ayech
2019-01-04 09:57:56 UTC
Permalink
On Thu, 03 Jan 2019 13:23:02 +0000, Vicky Ayech
Post by Vicky Ayech
Post by Nick Odell
Post by Nick Odell
Post by Vicky Ayech
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions?  I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40.  Used every 10 days or less for 2 yrs 4 mths. 84
times?  48p a time. Gears probably gone. No grinding but motor still
works.  I did just email that back to them.
It shouldn't be, but sometimes the environmentally unfriendly option is
the only practical one. Liliana had a food processor with liquidiser
attachment but the latter broke. You could buy the latter as a spare
part for an eyewatering sum of money or you could buy the whole thing
for less: in fact on Amazon in the USA they had the whole kit and
caboodle for about USD40 instead of the regular price of over a hundred
- and yes, they wanted more than USD100 for the spare part. So, I used
my UK Amazon account to buy a new machine and have it delivered to
Liliana's cousin in the States. The cousin kept the new food processor
because she didn't have one already and delivered the liquidiser amongst
her baggage allowance when she came to BsAs. So everybody ended up happy
and only for USD40! But it shouldn't be that way.
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
Nick
I tweeted my dismay yesterday and got a reply today asking me to
message the details, so i did. Tweets sometimes get a better response
than traditional email complaints.
kf I've got over 500 followers, which might affect it.... Not like a
well-known person's total but 500 who might not buy from you.
Had another reply from firm's complaints saying they no longer make
that model so can't replace it. Had a reply same time to the tweet,
they messaged to ask details and said no longer make that one but is a
similar, glass not metal, and would I like that :). So I just said
yes. I feel a bit guilty as tweet power is sort of bullying. If it
comes I will tweet nice things about them.
Mike
2019-01-04 11:07:50 UTC
Permalink
Post by Penny
On Thu, 03 Jan 2019 13:23:02 +0000, Vicky Ayech
Post by Vicky Ayech
Post by Nick Odell
Post by Nick Odell
Post by Vicky Ayech
Post by Nick Odell
Post by Vicky Ayech
On Thu, 3 Jan 2019 00:11:14 +0000, Nick Odell
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions?  I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
Consumer Rights Act 2015 replaced the Sale of Goods Act and various
other pieces of prior legislation. There's a quick guide to the act
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
I thought the act was brought in to incorporate the then current EU
consumer laws which were much more consumer-friendly than the British
ones at the time.
One of the aspects of the European law surrounded the lengths of
guarantee periods IIRC. It recognised that something high-end ought to
last longer than something cheap and cheerful and that the manufacturer
ought to take responsibility for that fact. Depending on whereabouts on
the Second-hand Trabant to Lamborghini Countach Scale your soup maker
lies, you might want to delve further into the laws. As with Mike, once
you are clear what your precise question is, uk.legal.moderated will be
your friend.
Having said that, my 1970s East German Food Mixer with Accessories is
most definitely in the Trabant class of kitchen equipment but continues
to work brilliantly none the less. I think it was a free gift when I
bought some insurance policy or other (they did a lot of that sort of
thing in those days, didn't they?) so I probably couldn't have claimed
anything anyway.
Nick
Cost just over £40.  Used every 10 days or less for 2 yrs 4 mths. 84
times?  48p a time. Gears probably gone. No grinding but motor still
works.  I did just email that back to them.
It shouldn't be, but sometimes the environmentally unfriendly option is
the only practical one. Liliana had a food processor with liquidiser
attachment but the latter broke. You could buy the latter as a spare
part for an eyewatering sum of money or you could buy the whole thing
for less: in fact on Amazon in the USA they had the whole kit and
caboodle for about USD40 instead of the regular price of over a hundred
- and yes, they wanted more than USD100 for the spare part. So, I used
my UK Amazon account to buy a new machine and have it delivered to
Liliana's cousin in the States. The cousin kept the new food processor
because she didn't have one already and delivered the liquidiser amongst
her baggage allowance when she came to BsAs. So everybody ended up happy
and only for USD40! But it shouldn't be that way.
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
Nick
I tweeted my dismay yesterday and got a reply today asking me to
message the details, so i did. Tweets sometimes get a better response
than traditional email complaints.
kf I've got over 500 followers, which might affect it.... Not like a
well-known person's total but 500 who might not buy from you.
Had another reply from firm's complaints saying they no longer make
that model so can't replace it. Had a reply same time to the tweet,
they messaged to ask details and said no longer make that one but is a
similar, glass not metal, and would I like that :). So I just said
yes. I feel a bit guilty as tweet power is sort of bullying. If it
comes I will tweet nice things about them.
Would that be like ‘giving them the bird’?
--
Toodle Pip
Sid Nuncius
2019-01-04 19:43:30 UTC
Permalink
Post by Vicky Ayech
Had another reply from firm's complaints saying they no longer make
that model so can't replace it. Had a reply same time to the tweet,
they messaged to ask details and said no longer make that one but is a
similar, glass not metal, and would I like that :). So I just said
yes. I feel a bit guilty as tweet power is sort of bullying. If it
comes I will tweet nice things about them.
Not necessarily. If you think they're behaving poorly I think it's
perfectly legitimate to say so on Twitter. If they genuinely believe
that their behaviour is reasonable customer service then they won't mind
everyone knowing about it, will they?

ISTM that bullying on Twitter is something rather different.
--
Sid (Make sure Matron is away when you reply)
Fenny
2019-01-03 19:07:57 UTC
Permalink
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
--
Fenny
Sam Plusnet
2019-01-03 21:26:25 UTC
Permalink
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
--
Sam Plusnet
Fenny
2019-01-03 21:48:13 UTC
Permalink
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
--
Fenny
Sam Plusnet
2019-01-03 23:49:12 UTC
Permalink
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
--
Sam Plusnet
Fenny
2019-01-04 21:21:14 UTC
Permalink
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
--
Fenny
Nick Odell
2019-01-04 21:52:49 UTC
Permalink
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
That's okay. Sam wasn't asking you what you had for tea.

Nick
steveski
2019-01-04 22:47:40 UTC
Permalink
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
--
Steveski
Sid Nuncius
2019-01-05 06:04:55 UTC
Permalink
Post by steveski
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
No, *I* don't remember what you had for tea.
--
Sid (Make sure Matron is away when you reply)
John Ashby
2019-01-05 07:00:57 UTC
Permalink
Post by Sid Nuncius
Post by steveski
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors.  I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
No, *I* don't remember what you had for tea.
I don't remember what you had for tea, and nor does my wife.

john
BrritSki
2019-01-05 08:29:43 UTC
Permalink
Post by John Ashby
Post by Sid Nuncius
Post by steveski
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors.  I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
No, *I* don't remember what you had for tea.
I don't remember what you had for tea, and nor does my wife.
I didn't have tea. I think...
Sam Plusnet
2019-01-05 22:38:10 UTC
Permalink
Post by BrritSki
Post by John Ashby
Post by Sid Nuncius
Post by steveski
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors.  I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
No, *I* don't remember what you had for tea.
I don't remember what you had for tea, and nor does my wife.
I didn't have tea. I think...
Ah yes. I remember it well.
--
Sam Plusnet
Mike
2019-01-06 09:08:12 UTC
Permalink
Post by Sam Plusnet
Post by BrritSki
Post by John Ashby
Post by Sid Nuncius
Post by steveski
Post by Fenny
Post by Sam Plusnet
Post by Fenny
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in
at any moment saying that my anecdote is "Fake News" because it is
unimaginable that an American woman does not have a food processor
but I assure you that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors.  I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
Yes, I'm sure we'll discuss it between numbers when we see Huge
Jackman in June!
Don't forget to report back to UMRA.
I don't remember what I had for tea!
I don't remember what you had for tea, either.
No, *I* don't remember what you had for tea.
I don't remember what you had for tea, and nor does my wife.
I didn't have tea. I think...
Ah yes. I remember it well.
Save it for when we meet at nine..... or is it eight?
--
Toodle Pip
Mike
2019-01-04 08:41:02 UTC
Permalink
Post by Sam Plusnet
Post by Vicky Ayech
On Thu, 3 Jan 2019 12:41:04 +0000, Nick Odell
Post by Nick Odell
I should have added that I predict that Fenny is going to chip in at any
moment saying that my anecdote is "Fake News" because it is unimaginable
that an American woman does not have a food processor but I assure you
that's true.
1) I am not POTUS!
2) I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
However, you now have a splendid conversation-starter when you next
speak to any of them.
‘Oh hello there, so nice to meet you! Pray, do tell, do you have a food
processor please?’

‘Yeah, but unlike you brits, I reckon it is called a stomach.’
--
Toodle Pip
Penny
2019-01-03 23:16:38 UTC
Permalink
On Thu, 03 Jan 2019 19:07:57 +0000, Fenny <***@removethis.gmail.com>
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
--
Penny
Annoyed by The Archers since 1959
Sid Nuncius
2019-01-04 06:08:04 UTC
Permalink
Post by Penny
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
<mode=Vicente Fox>
We're not paying for your f***ing processors!
</vf>
--
Sid (Make sure Matron is away when you reply)
Sam Plusnet
2019-01-04 19:44:31 UTC
Permalink
Post by Sid Nuncius
Post by Penny
scrawled in the dust...
I have no idea whether USian women all own food processors.  I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
<mode=Vicente Fox>
We're not paying for your f***ing processors!
</vf>
Someone pointed out that Trump has shut down the government - not in
order to keep his election promises - but in order to break his promise
(to build a wall, paid for by Mexico).
--
Sam Plusnet
BrritSki
2019-01-04 07:33:14 UTC
Permalink
Post by Penny
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
Make America grate again !
Sally Thompson
2019-01-04 07:49:06 UTC
Permalink
Post by BrritSki
Post by Penny
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
Make America grate again !
<applause>
--
Sally in Shropshire, UK
Penny
2019-01-04 11:07:59 UTC
Permalink
On Fri, 4 Jan 2019 07:33:14 +0000, BrritSki <***@gmail.com>
scrawled in the dust...
Post by BrritSki
Post by Penny
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
Make America grate again !
:))
--
Penny
Annoyed by The Archers since 1959
Mike
2019-01-04 08:43:47 UTC
Permalink
Post by Penny
scrawled in the dust...
Post by Fenny
I have no idea whether USian women all own food processors. I
couldn't even tell you whether all my female USian chums own food
processors.
All American women will have food processors.
They're going to be great food processors.
Really great!
But only available in orange, but a really great orange!
--
Toodle Pip
Mike
2019-01-03 14:01:37 UTC
Permalink
Post by Vicky Ayech
While we're on consumer rights, I have a soup maker that is 2 years
and 4 months old. Yes, that nuggering 4 months. With a 2 year
guarantee. It no longer liquidises, just cooks the veg. I contacted
the company. I can't leave bad feedback anymore on Amazon. No longer a
button. I said it is only 4 months out of guarantee and they said
sorry, tough. I said sale of goods act says should be longer, up to 6
years and they said I have to prove it was faulty. Difficult.
I can use it to cook and the handheld device to liquidise but am a bit
cross. Any suggestions? I did tweet to the company. It is a Vonshef
machine and the company is Domu.uk.
YouRats are all dying to know about my experience with purchasing some LED
lamps I am sure; OK, clamour no longer.

Bought lamps that claimed to be ‘RGB’ +Cool White/ Warm White. Well, I
could not configure the lamps for warm white at all and the Cool White was
very cold and totally unacceptable to me. After some 20 messages back and
forth with the Chinese supplier, it was agreed to refund the cost - please
return lamps. Now this was all happening through a well known on-line
trader (no names please!) who mediated on my behalf. The trader had agreed
to pay return carriage but.... only if goods were faulty - not if they had
been incorrectly specified; in that instance, I should bear the cost! Cost
to return goods to China would exceed purchase price! Resolved by being
refunded in full and me keeping the lamps!
--
Toodle Pip
Chris McMillan
2019-01-03 14:42:45 UTC
Permalink
Post by Nick Odell
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ŵere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
That sounds as if it is contrary to Section 64 of the Consumers Rights
Act 2015. Laugh-in-your-face-because-we-ignore-your-steenking-laws
contrary to the act IMO. The people over on uk.legal.moderated (NOT
uk.legal without the .moderated - we don't want to end up treating you
for PTSD) might have some useful comments and I should have thought
Peter White might like to sink his teeth into those 300 pages too.
Nick
Y and Y is a thought but I haven’t yet given Peter my other one. If you
don’t have a driving licence or passport, you’re stuffed. That was the
selling a car on behalf of mum, in care home, to a charity, but since I
neither document I Was stuffed. Didn’t matter if I got any Tom, Dick or
Harry with either though. That was good enough. A garage, otoh, as long as
they had the log book, they couldn’t have cared - and didn’t.

Sincerely Chris
Chris McMillan
2019-01-03 14:42:19 UTC
Permalink
Post by Mike
Spent about an hour in total on the tellingbone this morning, first call
dropped after the lady had agreed I had the correct understanding and
interpretation of the requirements to make calls to UK mobiles from our
Virgin on the ridiculous landline. The second call was routed to a call
centre with multiple Indian voices in a large hall, where again, I
explained the situation etc. Eventually, the assistant agreed that I could
make calls to UK Mobiles from my landline without further charge - as long
as the UK mobile was with a company recognised by OfCom, but, the number I
had rung (or rather Mrs. McToodles had rung) was not recognised..... after
much eloquent dialogue had been enjoyed by both parties, it was agreed to
refund my charges and I agreed we would not ring that number whilst weasel
words ŵere being used though no indication of them could be found in their
terms and conditions. They emailed me a guide for my future guidance in
such matters; 300 + pages long! Arrrrrggggghhh!
When I related this gem to the relevant friends cos it was a phone call in
behalf of the charity wot I do most of my volunteering with, he said he was
with Tesco! Or it’s O2 is at fault. (And of course I can put in my
expenses claim). Trouble is, I don’t like making long calls where clarity
is important to mobile to mobile but this friend doesn’t have a landline so
have been struggling sometimes hearing his calls. Skype is an option but
Skype seems to have more drop outs than it did ten years ago. Grrrrr!

Sincerely Chris
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