Uninstall and reinstall of SBS Monitoring

Discussion:

Uninstall and reinstall of SBS Monitoring - fails on Reinstall

(too old to reply)

Davevdm

2006-01-18 00:21:02 UTC

Hello All,

I have had some issues with the Monitoring Component of SBS, and uninstalled
it via Control panel >Windows Small Business Server Setup. After rebooting,
the reinstall gave me the following error: "An error occurred while
installing Health Monitor. Rerun Setup, and retry installing Health Monitor."

Machine info: SBS 2003 Premium, upgraded to SP1

Steps already tried to resolve the issue:
1. Reboot
2. From another post by Mariëtte Knap: "Clear out the %temp% and register
wizchain.dll before running setup again

regsvr32 "C:\Program Files\Windows for Small Business
Server\Administration\wizchain.dll" "
Tried install after step #2, same message as above
3. Uninstalled SBS Monitoring MSDE instance from Control panel, Renamed the
MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
Same result as above.

I would really appreciate any shared wisdom.

Regards,
Dave

Jenny wu [MSFT]

2006-01-18 07:45:26 UTC

Permalink

Hi Dave,

Thanks for using the SBS newsgroup.

From your description, I understand the issue to be: the monitoring
component failed to install and received error message. If I am off base,
please don't hesitate to let me know.

For current situation, I would suggest we use the following steps to
totally reinstall monitoring and test this issue again.

I. Uninstall Monitoring

1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
6. On the Component Summary page, click Next.
7. Click Finish.

II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.

III. Rename the folder

Start Windows Explorer, and then locate and rename the following folder:

C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING

to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING

IV. Use Registry Editor to delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring

V. Please check there is no entry named Microsoft Health Monitor 2.1 in the
Add/Remove programs. If there is, please click to remove it. Then, please
check the C:\WINDOWS\system32\wbem\HealthMonitor folder is deleted. If not,
please delete it.

VI. Install the Monitoring component

1. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
2. Click Next.
3. On the Windows Configuration page, click Next.
4. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
5. On the Logon Information page, click Next.
6. On the Component Summary page, click Next.
7. Click Finish.

What is the result? If the issue persists, please compress the logs in the
following folder into a zip file and send it to me at
v-***@microsoft.com.

C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs

Hope above information helps! I am happy to be of assistance to you and
look forward to your reply!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

Thread-Topic: Uninstall and reinstall of SBS Monitoring - fails on

Reinstall

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Hello All,
I have had some issues with the Monitoring Component of SBS, and uninstalled
it via Control panel >Windows Small Business Server Setup. After rebooting,
the reinstall gave me the following error: "An error occurred while
installing Health Monitor. Rerun Setup, and retry installing Health Monitor."
Machine info: SBS 2003 Premium, upgraded to SP1
1. Reboot
2. From another post by MariÃ«tte Knap: "Clear out the %temp% and register
wizchain.dll before running setup again
regsvr32 "C:\Program Files\Windows for Small Business
Server\Administration\wizchain.dll" "
Tried install after step #2, same message as above
3. Uninstalled SBS Monitoring MSDE instance from Control panel, Renamed the
MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
Same result as above.
I would really appreciate any shared wisdom.
Regards,
Dave

Jenny wu [MSFT]

2006-01-23 12:18:55 UTC

Permalink

Hi Dave,

Thanks for your information by mail.

I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!

This is the error message in errorlog.txt:

[01/20/06,17:27:23] Monitoring: [2] HealthMonitor agent file
C:\WINDOWS\system32\wbem\HEALTH~1\hmagent.dll does not exist
[01/20/06,17:27:23] Monitoring: [2] An error occurred while installing
Health Monitor. Rerun Setup, and retry installing Health Monitor.
[01/20/06,17:27:31] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
failed in CPageBase::GetGlobalProperty(): GUID =
{63ECC03C-3D58-4074-903D-E80CFC5BDC25}

After analyze the error information, you can follow below steps to see if
it helps.

1. Close SBS Server Management.
2. Open a Command Prompt window, type the following commands:

cd c:\Program Files\Microsoft Windows Small Business Server\Monitoring
regsvr32 sbsmon.dll

3. Open Windows Explorer, right click the folder c:\Program Files\Microsoft
Windows Small Business Server\Monitoring, click Permission tab, and then
check if the <domain name>\Administrator group has the Full Control
permission. If it is not in the Access Control List, please add it.
4. Make sure the user account that you logon is the member of <domain
name>\Administrator group
5. Log off and then logon.

Please try to reinstall the monitoring component, what is the result?

If the monitoring component still can not be installed, let us try to
install it in Clean boot mode to avoid any anti-virus application
conflicts. What is the result?

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer. Then please try to reinstall the monitoring
component. Please let me know the result.

If the issue persists, please also help me collect the following
information:

1. What is the exact error message you received? Please help me collect
some screen shots when reproduced the issue.

2. Please save a text of the application and system logs for analyze:

To save a text copy of Application /System log:

A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".

Please compress all files to a zip file and mail them at my working
mailbox: v-***@microsoft.com

Hope above information helps! I am happy to be of assistance to you.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

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Date: Wed, 18 Jan 2006 07:45:26 GMT
Subject: RE: Uninstall and reinstall of SBS Monitoring - fails on Reinstall
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Hi Dave,
Thanks for using the SBS newsgroup.
From your description, I understand the issue to be: the monitoring
component failed to install and received error message. If I am off base,
please don't hesitate to let me know.
For current situation, I would suggest we use the following steps to
totally reinstall monitoring and test this issue again.
I. Uninstall Monitoring
1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
6. On the Component Summary page, click Next.
7. Click Finish.
II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.
III. Rename the folder
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
V. Please check there is no entry named Microsoft Health Monitor 2.1 in the
Add/Remove programs. If there is, please click to remove it. Then, please
check the C:\WINDOWS\system32\wbem\HealthMonitor folder is deleted. If not,
please delete it.
VI. Install the Monitoring component
1. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
2. Click Next.
3. On the Windows Configuration page, click Next.
4. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
5. On the Logon Information page, click Next.
6. On the Component Summary page, click Next.
7. Click Finish.
What is the result? If the issue persists, please compress the logs in the
following folder into a zip file and send it to me at
C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs
Hope above information helps! I am happy to be of assistance to you and
look forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

Thread-Topic: Uninstall and reinstall of SBS Monitoring - fails on

Reinstall

uninstalled

it via Control panel >Windows Small Business Server Setup. After

rebooting,

the reinstall gave me the following error: "An error occurred while
installing Health Monitor. Rerun Setup, and retry installing Health

Monitor."

Machine info: SBS 2003 Premium, upgraded to SP1
1. Reboot
2. From another post by MariÃ«tte Knap: "Clear out the %temp% and register
wizchain.dll before running setup again
regsvr32 "C:\Program Files\Windows for Small Business
Server\Administration\wizchain.dll" "
Tried install after step #2, same message as above
3. Uninstalled SBS Monitoring MSDE instance from Control panel, Renamed

the

MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
Same result as above.
I would really appreciate any shared wisdom.
Regards,
Dave

Jenny wu [MSFT]

2006-01-26 04:44:59 UTC

Permalink

Hi Dave,

Thanks for your information by mail.

Ok, I will wait you. Please let me know if you have any question on the
issue. I am happy to be of assistance to you-)!

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The customer mail content:
====================
Hi Jenny,

I haven't had a chance to try your latest suggestions, but I do thank you
for sticking with this issue!

I hope to have some time either later this week or early next to have a
look at this (this is our production server, and I need to schedule the
work for after hours).

Regards,
====================

--------------------

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Organization: Microsoft
Date: Mon, 23 Jan 2006 12:18:55 GMT
Subject: RE: Uninstall and reinstall of SBS Monitoring - fails on Reinstall
X-Tomcat-NG: microsoft.public.windows.server.sbs
Newsgroups: microsoft.public.windows.server.sbs
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NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Hi Dave,
Thanks for your information by mail.
I am sorry for the delayed response due to weekend. Please understand that
the newsgroups are staffed weekdays by Microsoft Support professionals to
answer your systems and applications questions. Your understanding is
greatly appreciated!
[01/20/06,17:27:23] Monitoring: [2] HealthMonitor agent file
C:\WINDOWS\system32\wbem\HEALTH~1\hmagent.dll does not exist
[01/20/06,17:27:23] Monitoring: [2] An error occurred while installing
Health Monitor. Rerun Setup, and retry installing Health Monitor.
[01/20/06,17:27:31] WizardUI: [2] ISetupManager::GetGlobalCustomProperty()
failed in CPageBase::GetGlobalProperty(): GUID =
{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
After analyze the error information, you can follow below steps to see if
it helps.
1. Close SBS Server Management.
cd c:\Program Files\Microsoft Windows Small Business Server\Monitoring
regsvr32 sbsmon.dll
3. Open Windows Explorer, right click the folder c:\Program

Files\Microsoft

Windows Small Business Server\Monitoring, click Permission tab, and then
check if the <domain name>\Administrator group has the Full Control
permission. If it is not in the Access Control List, please add it.
4. Make sure the user account that you logon is the member of <domain
name>\Administrator group
5. Log off and then logon.
Please try to reinstall the monitoring component, what is the result?
If the monitoring component still can not be installed, let us try to
install it in Clean boot mode to avoid any anti-virus application
conflicts. What is the result?
1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer. Then please try to reinstall the monitoring
component. Please let me know the result.
If the issue persists, please also help me collect the following
1. What is the exact error message you received? Please help me collect
some screen shots when reproduced the issue.
A. Open Event Viewer: Start -> All Programs -> Administrative Tools ->
Event Viewer.
B. Right-click on Application/System log and select "Save Log File As?".
Please compress all files to a zip file and mail them at my working
Hope above information helps! I am happy to be of assistance to you.
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

the

Add/Remove programs. If there is, please click to remove it. Then, please
check the C:\WINDOWS\system32\wbem\HealthMonitor folder is deleted. If

not,

please delete it.
VI. Install the Monitoring component
1. In Add or Remove Programs, select Windows Small Business Server
2003 and then click Change/Remove. The Setup Wizard appears.
2. Click Next.
3. On the Windows Configuration page, click Next.
4. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Install, and
then click Next.
5. On the Logon Information page, click Next.
6. On the Component Summary page, click Next.
7. Click Finish.
What is the result? If the issue persists, please compress the logs in the
following folder into a zip file and send it to me at
C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs
Hope above information helps! I am happy to be of assistance to you and
look forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the

corresponding

newsgroups so that they can be resolved in an efficient and timely manner.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check

the

"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In

doing

so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------

Thread-Topic: Uninstall and reinstall of SBS Monitoring - fails on

Reinstall

uninstalled

it via Control panel >Windows Small Business Server Setup. After

rebooting,

the reinstall gave me the following error: "An error occurred while
installing Health Monitor. Rerun Setup, and retry installing Health

Monitor."

Machine info: SBS 2003 Premium, upgraded to SP1
1. Reboot
2. From another post by MariÃ«tte Knap: "Clear out the %temp% and

wizchain.dll before running setup again
regsvr32 "C:\Program Files\Windows for Small Business
Server\Administration\wizchain.dll" "
Tried install after step #2, same message as above
3. Uninstalled SBS Monitoring MSDE instance from Control panel, Renamed

the

MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
Same result as above.
I would really appreciate any shared wisdom.
Regards,
Dave

Jenny wu [MSFT]

2006-01-27 07:00:11 UTC

Permalink

Hi David,

Thanks for your information by mail.

To isolate the issue, please try to perform a clean boot to see if it
helps.

If the issue persists, for further analyze the issue, we need more
information. Please kindly help me collect the following information:

1. Log files under: "C:\Program Files\Microsoft Integration\Windows Small
Business Server 2003\Logs". Please compress them and mail to me:
v-***@microsoft.com
2. Textes of the application and system logs.

Please compress all files to a zip file and mail them at mailbox:
***@microsoft.com

I appreciate your time! Additionally I will be out of office from 28th Jan
to 5th Feb with limited internet access. The email response will be
delayed. For Microsoft newsgroup user, please do not hesitate to contact my
backup engineer, Cliff Zhang at ***@microsoft.com, and he will be glad
to be of assistance. I am sorry for bring you inconvenience.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
The partner mail content:
===================
Hi Jenny,
When I followed the previous post instructions about removing the sql
instance for sbsmonitoring, removing the 2 reg keys, deleting the
healthmonitor folder, I noticed after the next attempted install, none of
these folders were recreated and the registry keys were missing. It
appears the install doesn't even get that far!
During the install process, the SBS Setup asks for CD3 - this is the
original install media, not SP1 media¡ (The server has been upgraded to
SP1, as it was installed in the pre-SP1 days) - Is this a factor? If so,
how do we get around it?
Here are the screenshots
I will not have a chance to reboot the server in safe mode until perhaps
tomorrow or next week. Thanks for your continued patience!
===================

--------------------

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Date: Thu, 26 Jan 2006 04:44:59 GMT
Subject: RE: Uninstall and reinstall of SBS Monitoring - fails on Reinstall
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Hi Dave,
Thanks for your information by mail.
Ok, I will wait you. Please let me know if you have any question on the
issue. I am happy to be of assistance to you-)!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
====================
Hi Jenny,
I haven't had a chance to try your latest suggestions, but I do thank you
for sticking with this issue!
I hope to have some time either later this week or early next to have a
look at this (this is our production server, and I need to schedule the
work for after hours).
Regards,
====================
--------------------

ISetupManager::GetGlobalCustomProperty()

failed in CPageBase::GetGlobalProperty(): GUID =
{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
After analyze the error information, you can follow below steps to see if
it helps.
1. Close SBS Server Management.
cd c:\Program Files\Microsoft Windows Small Business Server\Monitoring
regsvr32 sbsmon.dll
3. Open Windows Explorer, right click the folder c:\Program

Files\Microsoft

corresponding

the

doing

Reinstall

X-Tomcat-NG: microsoft.public.windows.server.sbs
Newsgroups: microsoft.public.windows.server.sbs
Lines: 160
Path: TK2MSFTNGXA02.phx.gbl
Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:237588
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
Hi Dave,
Thanks for using the SBS newsgroup.
From your description, I understand the issue to be: the monitoring
component failed to install and received error message. If I am off base,
please don't hesitate to let me know.
For current situation, I would suggest we use the following steps to
totally reinstall monitoring and test this issue again.
I. Uninstall Monitoring
1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. Select Windows Small Business Server 2003 and then click
Change/Remove. The Setup Wizard appears.
3. Click Next to start the wizard.
4. On the Windows Configuration page, click Next.
5. On the Component Selection page, in the Action column, change
Server Tools to Maintenance, change Monitoring component to Remove, and
then click Next.
6. On the Component Summary page, click Next.
7. Click Finish.
II. Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)
In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
(SBSMONITORING) and then click Remove. A dialog box appears. To confirm
that you want to remove, click Yes.
III. Rename the folder
C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING
to C:\Program Files\Microsoft SQL Server\Old.MSSQL$SBSMONITORING
HKEY_LOCAL_MACHINE\Software\Microsoft\SmallBusinessServer\Monitoring
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\SBSMonitoring
V. Please check there is no entry named Microsoft Health Monitor 2.1 in

the

Add/Remove programs. If there is, please click to remove it. Then, please
check the C:\WINDOWS\system32\wbem\HealthMonitor folder is deleted. If

not,

the

following folder into a zip file and send it to me at
C:\Program Files\Microsoft Integration\Windows Small Business Server
2003\Logs
Hope above information helps! I am happy to be of assistance to you and
look forward to your reply!
Have a nice day!
Sincerely,
Jenny Wu
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the

corresponding

newsgroups so that they can be resolved in an efficient and timely

manner.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check

the

"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your

newsreader,

please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In

doing

rights.

--------------------

Thread-Topic: Uninstall and reinstall of SBS Monitoring - fails on

Reinstall

uninstalled

it via Control panel >Windows Small Business Server Setup. After

rebooting,

the reinstall gave me the following error: "An error occurred while
installing Health Monitor. Rerun Setup, and retry installing Health

Monitor."

Machine info: SBS 2003 Premium, upgraded to SP1
1. Reboot
2. From another post by MariÃ«tte Knap: "Clear out the %temp% and

the

MSSQL$SBSMONITORING folder under C:\Program Files\MSSQL\, and rebooted.
Same result as above.
I would really appreciate any shared wisdom.
Regards,
Dave

Cliff Zhang [MSFT]

2006-01-30 08:15:22 UTC

Permalink

Hi David,

Thank you for emailing us the log files!

From the Monitoring setup log file, I found the following error:

MSI (s) (3C:30) [16:40:10:307]: Note: 1: 2203 2: x:\36d7fa231e131f8d73c10c9add0663\cd3\sbs\monitor\monitoring.msi 3: -2147287037
MSI (s) (3C:30) [16:40:10:307]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

Based on my experience, this issue can occur if the SBS CD#3 is corrupted or the files in the CD is not readable. I would suggest you contact the SBS reseller or our Sales
Office to get a replacement of the CDs. Then you can perform Jenny's original suggestion to reinstall the Monitoring component.

Thank you for your time!

Sincerely,

Cliff Zhang
Microsoft Online Partner Support
MCSE 2000/2003

When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.

=====================================================

Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is
available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.

This and other support options are available here:

BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

Davevdm

2006-01-30 13:53:13 UTC

Permalink

Hi Cliff,

Thanks for getting back to me in Jenny's absence.

I checked the two registry keys that you specified, and they were both still
gone (I had deleted them per Jenny's instructions).

I also copied CD3 to the c:\ drive, and tried the install again (thinking:
if the cd was damaged, it would not copy a file properly etc.)

I did some more digging in other forums, and have tried two things:
1. CD33 \helathmon21\I386\setup.exe - installed no problems, then running
the SBS install, an error message came up about an issue installing the MSDE
- I then researched that message in the forums, and found the following:

(From Brandy Nee [MSFT], post on 11/6/2005)
3. Run the integrated Setup again and try to install.

If the above steps still does not work, please continue the following steps.

1). Create a folder C:\MSDE
2). Copy setup.exe, setup.ini, setup.rll, sqlresld.dll from
CD3\SBS\MONITOR\MSDE, and SqlRun05.msi, SqlRun.cab to C:\MSDE
3). Go to a command prompt, type

C:\msde>setup /i sqlRun05.msi instancename="MSDE05" SAPWD="StrongPWD"
securitymode=sql /L*v c:\msde\msde.log

This installed properly. - I then re-ran the SBS install for monitoring, and
was successful, with a message that an earlier version of files has been
copied over older versions, and I should re-run the latest SBS service pack
(SP1).

Are there any important things to keep in mind when reinstalling the SP1 on
SBS?

I look forward to your response!
--
- Dave

Post by Jenny wu [MSFT]
Hi David,
Thank you for emailing us the log files!
MSI (s) (3C:30) [16:40:10:307]: Note: 1: 2203 2: x:\36d7fa231e131f8d73c10c9add0663\cd3\sbs\monitor\monitoring.msi 3: -2147287037
MSI (s) (3C:30) [16:40:10:307]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
Based on my experience, this issue can occur if the SBS CD#3 is corrupted or the files in the CD is not readable. I would suggest you contact the SBS reseller or our Sales
Office to get a replacement of the CDs. Then you can perform Jenny's original suggestion to reinstall the Monitoring component.
Thank you for your time!
Sincerely,
Cliff Zhang
Microsoft Online Partner Support
MCSE 2000/2003
When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is
available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.
BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

Davevdm

2006-01-30 15:08:29 UTC

Permalink

Hello Cliff, Jenny, Forum readers,

I was able to get Monitoring working 100% today - After the reinstallation
of SBS 2003 SP1 (CD2 if you ordered the CD's!)

After the reboot I had to go to Services.msc and change the SBSSHAREPOINT
service from Disabled to Automatic.

Thank you for all your help and suggestions... I hope this forum thread is
helpful to others having the same errors and problems.
--
- Dave

Post by Davevdm
Hi Cliff,
Thanks for getting back to me in Jenny's absence.
I checked the two registry keys that you specified, and they were both still
gone (I had deleted them per Jenny's instructions).
if the cd was damaged, it would not copy a file properly etc.)
1. CD33 \helathmon21\I386\setup.exe - installed no problems, then running
the SBS install, an error message came up about an issue installing the MSDE
(From Brandy Nee [MSFT], post on 11/6/2005)
3. Run the integrated Setup again and try to install.
If the above steps still does not work, please continue the following steps.
1). Create a folder C:\MSDE
2). Copy setup.exe, setup.ini, setup.rll, sqlresld.dll from
CD3\SBS\MONITOR\MSDE, and SqlRun05.msi, SqlRun.cab to C:\MSDE
3). Go to a command prompt, type
C:\msde>setup /i sqlRun05.msi instancename="MSDE05" SAPWD="StrongPWD"
securitymode=sql /L*v c:\msde\msde.log
This installed properly. - I then re-ran the SBS install for monitoring, and
was successful, with a message that an earlier version of files has been
copied over older versions, and I should re-run the latest SBS service pack
(SP1).
Are there any important things to keep in mind when reinstalling the SP1 on
SBS?
I look forward to your response!
--
- Dave

Cliff Zhang [MSFT]

2006-01-31 06:42:18 UTC

Permalink

Hi David,

Thank you for sharing with us how you solved the issue! I believe it will benifit many customers and I really appreciate your efforts! Please do not hesitate to post in this
newsgroup if you need any assistance in the future!

Have a great day!

Sincerely,

Cliff Zhang
Microsoft Online Partner Support
MCSE 2000/2003

When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.

=====================================================

Business-Critical Phone Support (BCPS) provides you with technical phone support at no charge during critical LAN outages or "business down" situations. This benefit is
available 24 hours a day, 7 days a week to all Microsoft technology partners in the United States and Canada.

This and other support options are available here:

BCPS: https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International Support page: http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.