OT: YOYOY...

[Jenny M Benson]

do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

[Penny]

On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson <***@hotmail.co.uk>
scrawled in the dust...

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

They want it to look pretty - just open at the bottom instead.

Anotherrat who doesn't show up here was complaining recently about the
changes to packaging which make it impossible to open a bag of whatever
(e.g. cough sweets) neatly by pulling the sides apart. I solve that one by
opening the bottom too.

[Mike]

Post by Penny
scrawled in the dust...

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

They want it to look pretty - just open at the bottom instead.
Anotherrat who doesn't show up here was complaining recently about the
changes to packaging which make it impossible to open a bag of whatever
(e.g. cough sweets) neatly by pulling the sides apart. I solve that one by
opening the bottom too.

Then there is the design that has an integral reseal device; the amount of
the bag that must be snipped off to clear the machine sealed part of the
bag does means there is insufficient remaining to grip and open the package
with. Tortilla wraps and some mature cheddar cheese packaging often
exhibits this 'feature' IMNSHO.

[Btms]

Post by Mike

Post by Penny
scrawled in the dust...

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

They want it to look pretty - just open at the bottom instead.
Anotherrat who doesn't show up here was complaining recently about the
changes to packaging which make it impossible to open a bag of whatever
(e.g. cough sweets) neatly by pulling the sides apart. I solve that one by
opening the bottom too.

Then there is the design that has an integral reseal device; the amount of
the bag that must be snipped off to clear the machine sealed part of the
bag does means there is insufficient remaining to grip and open the package
with. Tortilla wraps and some mature cheddar cheese packaging often
exhibits this 'feature' IMNSHO.

Oops... apols for the echo but clearly we are not alone.

[Vicky]

Post by Mike

Post by Penny
scrawled in the dust...

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

They want it to look pretty - just open at the bottom instead.
Anotherrat who doesn't show up here was complaining recently about the
changes to packaging which make it impossible to open a bag of whatever
(e.g. cough sweets) neatly by pulling the sides apart. I solve that one by
opening the bottom too.

Then there is the design that has an integral reseal device; the amount of
the bag that must be snipped off to clear the machine sealed part of the
bag does means there is insufficient remaining to grip and open the package
with. Tortilla wraps and some mature cheddar cheese packaging often
exhibits this 'feature' IMNSHO.

Oh I thought I just hadn't worked out how to open those. Not just me
then? And I agree about the slices of ham etc packs too. Not just
wrong place for tab to open but mostly they come off or are impossible
to actually pull open and I have to get a knife and cut and then put
the packet in a plastic bag in the fredge to keep it from going stale.

[Btms]

Post by Penny
scrawled in the dust...

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

They want it to look pretty - just open at the bottom instead.
Anotherrat who doesn't show up here was complaining recently about the
changes to packaging which make it impossible to open a bag of whatever
(e.g. cough sweets) neatly by pulling the sides apart. I solve that one by
opening the bottom too.

And even when I cut carefully Long the dotty line, I still can't pull the
opening apart. Lidls tortilla wraps are my current moan.

[krw]

Post by Penny
I solve that one by
opening the bottom too.

But then they fall on the floor.

[Mike]

Post by krw

Post by Penny
I solve that one by
opening the bottom too.

But then they fall on the floor.

Isn't your floor clean enough to eat off?!😉

[Mike]

Post by krw

Post by Penny
I solve that one by
opening the bottom too.

But then they fall on the floor.

Isn't your floor clean enough to eat off?!😉

[Penny]

On Sat, 15 Jul 2017 17:52:10 +0100, krw <***@whitnet.uk> scrawled in the
dust...

Post by krw

Post by Penny
I solve that one by
opening the bottom too.

But then they fall on the floor.

Not when you've failed to open the top.

[J. P. Gilliver (John)]

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

or, (YOYOY) do they sell overlapping, or artistically curled (I don't
know the correct term) meat slices anyway? It seems a way of making the
same size (or bigger) package, with a lot fewer slices in it. OK, fan
the slices out _a little_ bit to make it easier to separate them, but
don't spread them out like you're trying to pave something, or fluff
them up (mainly ham, I think) so you can sell air.

[Mike]

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

Which is, of course, why they don't do it!😉

[Btms]

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

You can release the pull back corner. Impressed.

[Jenny M Benson]

Post by Btms

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

You can release the pull back corner. Impressed.

Well I could on the nice German Salome (as I like to call it) I've been
having for lunch lately. But the pull-back corner is at the wrong end
to allow easy peeling off of a few little circular slices of the delish
meat and there is nothing to get hold of to peel back from the other end.

This is not only the Curse of Salome - it just happens to be Salome I
buy most often and bought most recently.

[Mike]

Post by Jenny M Benson

Post by Btms

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

You can release the pull back corner. Impressed.

Well I could on the nice German Salome (as I like to call it) I've been
having for lunch lately. But the pull-back corner is at the wrong end
to allow easy peeling off of a few little circular slices of the delish
meat and there is nothing to get hold of to peel back from the other end.
This is not only the Curse of Salome - it just happens to be Salome I
buy most often and bought most recently.

Are there 7 layers to it that need to be unveiled?

[Paul Herber]

Post by Mike

Post by Jenny M Benson

Post by Btms

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

You can release the pull back corner. Impressed.

Well I could on the nice German Salome (as I like to call it) I've been
having for lunch lately. But the pull-back corner is at the wrong end
to allow easy peeling off of a few little circular slices of the delish
meat and there is nothing to get hold of to peel back from the other end.
This is not only the Curse of Salome - it just happens to be Salome I
buy most often and bought most recently.

Are there 7 layers to it that need to be unveiled?

Physical, Data Link, Network, Transport, Session, Presentation, Application

[Fenny]

On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

A question I ponder whenever I buy cooked meat.

[Penny]

On Sat, 15 Jul 2017 21:12:54 +0100, Fenny <***@removethis.onetel.net>
scrawled in the dust...

Post by Penny
On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

A question I ponder whenever I buy cooked meat.

Try the deli counter - freshly sliced, loosely wrapped and popped in a
paper bag.

[Fenny]

Post by Penny

Post by Fenny
A question I ponder whenever I buy cooked meat.

Try the deli counter - freshly sliced, loosely wrapped and popped in a
paper bag.

Aldi don't have a deli counter.

[J. P. Gilliver (John)]

Post by Fenny

Post by Penny

Post by Fenny
A question I ponder whenever I buy cooked meat.

Try the deli counter - freshly sliced, loosely wrapped and popped in a
paper bag.

Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

[Mike]

Post by J. P. Gilliver (John)

Post by Fenny

Post by Penny

Post by Fenny
A question I ponder whenever I buy cooked meat.

Try the deli counter - freshly sliced, loosely wrapped and popped in a
paper bag.

Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

Finances are tight - they knead* the dough.

*Actually, I doubt they do the kneading locally but at a depot.

[Btms]

Post by J. P. Gilliver (John)

Post by Fenny

Post by Penny

Post by Fenny
A question I ponder whenever I buy cooked meat.

Try the deli counter - freshly sliced, loosely wrapped and popped in a
paper bag.

Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

[J. P. Gilliver (John)]

In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

[Mike]

Post by J. P. Gilliver (John)
In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

If equipped with an oven or ovens, they may bake pre-prepared dough; I
think the dough in pre-formed shapes and types will be delivered chilled or
frozen ready to be baked in-store.

[Btms]

Post by J. P. Gilliver (John)
In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

Starting from scratch with raw ingredients is what a baker does imho.
Taking frozen dough and popping it in the oven is baking but the cook is
not necessarily a baker; though of course they may be described as such
because istm everyone is given an enhanced job title these days.

[Chris McMillan]

Post by Btms

Post by J. P. Gilliver (John)
In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

Starting from scratch with raw ingredients is what a baker does imho.
Taking frozen dough and popping it in the oven is baking but the cook is
not necessarily a baker; though of course they may be described as such
because istm everyone is given an enhanced job title these days.

They're multi tasking beepeuse in Lidl. Each staff member does all the
tasks needed and works shift patterns accordingly. We know this because on
Saturdays we sometines have a moment or two quiet to chat to the till
people and one lady told us when we said we'd not seen her in some weeks
that she'd bern at work at 4am baking the bread,

Sincerely Chris

[Vicky]

On Mon, 17 Jul 2017 08:39:33 GMT, Chris McMillan

Post by Chris McMillan

Post by Btms

Post by J. P. Gilliver (John)
In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

Starting from scratch with raw ingredients is what a baker does imho.
Taking frozen dough and popping it in the oven is baking but the cook is
not necessarily a baker; though of course they may be described as such
because istm everyone is given an enhanced job title these days.

They're multi tasking beepeuse in Lidl. Each staff member does all the
tasks needed and works shift patterns accordingly. We know this because on
Saturdays we sometines have a moment or two quiet to chat to the till
people and one lady told us when we said we'd not seen her in some weeks
that she'd bern at work at 4am baking the bread,
Sincerely Chris

I would imagine that's much more interesting for the staff.

[Chris McMillan]

Post by Vicky
On Mon, 17 Jul 2017 08:39:33 GMT, Chris McMillan

Post by Chris McMillan

Post by Btms

Post by J. P. Gilliver (John)
In message
[]

Post by Btms

Post by J. P. Gilliver (John)

Post by Fenny
Aldi don't have a deli counter.

Nor do Lidl. (Though they do, to my surprise, have in-store bakery.)

They have ovens but not a bakery.

Ah, probably true (I don't know what the difference is). But - the one
in Byker, anyway - they do have a baker.

Starting from scratch with raw ingredients is what a baker does imho.
Taking frozen dough and popping it in the oven is baking but the cook is
not necessarily a baker; though of course they may be described as such
because istm everyone is given an enhanced job title these days.

They're multi tasking beepeuse in Lidl. Each staff member does all the
tasks needed and works shift patterns accordingly. We know this because on
Saturdays we sometines have a moment or two quiet to chat to the till
people and one lady told us when we said we'd not seen her in some weeks
that she'd bern at work at 4am baking the bread,
Sincerely Chris

I would imagine that's much more interesting for the staff.

Yes in theory, not sure the older staff find the very early morning shift
easy though.

Sincerely Chris

[DavidK]

Post by Penny
On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

A question I ponder whenever I buy cooked meat.

You are not alone.
<https://twitter.com/umr4t/status/860146132583948288>. They replied
<https://twitter.com/AsdaServiceTeam/status/860191214716506112>

[J. P. Gilliver (John)]

Post by DavidK

Post by Penny
On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

A question I ponder whenever I buy cooked meat.

You are not alone.
<https://twitter.com/umr4t/status/860146132583948288>. They replied
<https://twitter.com/AsdaServiceTeam/status/860191214716506112>

"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"

I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)

In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)

Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

[Jim Easterbrook]

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

[Mike]

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

I once returned an open tin of baked beans to Waitrose; it had a worm in
it! (No jokes about increased protein levels please)

[krw]

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

Replacement - to put you back where you were, refund to show they care.

[Btms]

Post by krw

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

Replacement - to put you back where you were, refund to show they care.

I have done better a couple of times. £15 voucher. Not product related
but linked to glitches on their website/ordering system. I generally use
click and collect so I may be up on percentages for feedback.

[LFS]

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and the
children ordered it for my birthday. When it arrived it was slightly
damaged so I rang to complain

[LFS]

Post by LFS

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and the
children ordered it for my birthday. When it arrived it was slightly
damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

[Btms]

Post by LFS

Post by LFS

Post by Jim Easterbrook

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

It's the policy for Waitrose - a few years ago I returned a corked bottle of
wine, something that is absolutely not their fault, and was surprised to get
both a replacement and a refund.

I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and the
children ordered it for my birthday. When it arrived it was slightly
damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

So were you just wanting an empty box?

[Jenny M Benson]

Post by LFS

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

Set against my recent experience bloody awful customer service from
Very.co.uk, I have two examples of the what is so far opposite it verges
on the ridiculous.

I ordered a dog cage for use by Feisty in my sister's car. Sister
particularly specified it should have 2 doors. I ordered the one but
when it arrived it was obviously too small and only had one door. I
complained that it stated quite clearly in the description on Amazon
that it had 2 doors, which is what I specifically wanted, but it had
only one. I was immediately refunded the full price and told I could
keep the cage or dispose of it as I wished!

Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

[Btms]

Post by Jenny M Benson

Post by LFS

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

Set against my recent experience bloody awful customer service from
Very.co.uk, I have two examples of the what is so far opposite it verges
on the ridiculous.
I ordered a dog cage for use by Feisty in my sister's car. Sister
particularly specified it should have 2 doors. I ordered the one but
when it arrived it was obviously too small and only had one door. I
complained that it stated quite clearly in the description on Amazon
that it had 2 doors, which is what I specifically wanted, but it had
only one. I was immediately refunded the full price and told I could
keep the cage or dispose of it as I wished!
Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

Yebut it is a long way to China. 😤

[Mike]

Post by Btms

Post by Jenny M Benson

Post by LFS

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

Set against my recent experience bloody awful customer service from
Very.co.uk, I have two examples of the what is so far opposite it verges
on the ridiculous.
I ordered a dog cage for use by Feisty in my sister's car. Sister
particularly specified it should have 2 doors. I ordered the one but
when it arrived it was obviously too small and only had one door. I
complained that it stated quite clearly in the description on Amazon
that it had 2 doors, which is what I specifically wanted, but it had
only one. I was immediately refunded the full price and told I could
keep the cage or dispose of it as I wished!
Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

Yebut it is a long way to China. 😤

Then there is the packaging on the Ryvita crispbreads I opened earlier this
evening; the bag proudly claims that it is resealable, err....how?

[Sam Plusnet]

Post by Mike

Post by Btms

Post by Jenny M Benson

Post by LFS

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

<premature button pressing> and they sent the whole thing again, even
though I had said there was nothing wrong with the contents.

Set against my recent experience bloody awful customer service from
Very.co.uk, I have two examples of the what is so far opposite it verges
on the ridiculous.
I ordered a dog cage for use by Feisty in my sister's car. Sister
particularly specified it should have 2 doors. I ordered the one but
when it arrived it was obviously too small and only had one door. I
complained that it stated quite clearly in the description on Amazon
that it had 2 doors, which is what I specifically wanted, but it had
only one. I was immediately refunded the full price and told I could
keep the cage or dispose of it as I wished!
Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

Yebut it is a long way to China. 😤

Then there is the packaging on the Ryvita crispbreads I opened earlier this
evening; the bag proudly claims that it is resealable, err....how?

We stopped dealing with British Gas three (or was it four?) years ago.

Out of the blue we received two letters from them yesterday.
One said they had realised that they had made a mistake on our last bill
which meant they owed us three and a bit pounds. They went on to say
they would add another three pounds as an apology.

The second letter contained the cheque.

I can't decide if they have really just discovered an error after all
this time, or this is some Marketing-lead cunning plan to soften up
ex-punters before luring them back into the fold.

If that seems too cynical, I should point out that I sometimes get
emails from companies which contain heartfelt apologies that their
website was down for a couple of hours and, to ease the devastation I
must have felt, they include a five pound voucher in order to make it up
to me.
A website I haven't visited for quite some time.

[J. P. Gilliver (John)]

In message
[]

Post by Jenny M Benson
Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

Yebut it is a long way to China. 0 >

(-:

What did you _do_ with the first one? My instinct would have been to go
down to the local glassworks, and see what they could do - but I
recently found that the local glassworks is no more, and has been for a
decade or two. (The _name_ remains - it's some sort of artistic or
similar venue.) Or the local glazier. (Or, failing all that, bodge a
non-transparent door from sheet aluminium or similar - possibly
perforated sheet so you could see through it _a bit_, if that wouldn't
let spat cooking material make a mess.)

[Jenny M Benson]

Post by J. P. Gilliver (John)
In message
[]

Post by Jenny M Benson
Ordered a new mini oven for delivery to my daughter. When it arrived
the glass of the door was smashed to smithereens. I contacted the
company, who asked for photos, which were supplied. They very promptly
sent a replacement and said it wasn't worth returning the other one,
just bin it. It only needed a new door! Talk about a throw-away
society!

Yebut it is a long way to China. 0 >

What did you _do_ with the first one?

I don't know what was done with. I haven't asked my daughter.

[Jenny M Benson]

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and the
children ordered it for my birthday. When it arrived it was slightly
damaged so I rang to complain

I'm not yet too impressed with the company from whom I bought my laptop.
Won't name them, yet, but they came with strong Umratic recommendation
so Umrats might guess - and I was/am very satisfied with the desktop and
laptop I've bought from them.

However, bought my laptop a few days before Christmas 2016 and ordered a
carry bag with it. After very little use the handle came adrift from
the bag the other day, so I e-mailed a complaint and said I wanted a
replacement or repair. Company apologised and asked for photos. Photos
were supplied and I was then asked to return the bag but they were not
sure what would happen because they needed to see what the supplier's
warranty terms were.

I e-mailed back that as the bag had obviously been "not fit for purpose"
I was entitled under law to a replacement or refund *from them* as the
retailer, regardless of what arrangements they had with their supplier.
They wrote back - a wee bit huffily, I thought - that they were "clued
up on the requirements of trading standards".

I await developments ...

[BrritSki]

Post by Jenny M Benson

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

I'm not yet too impressed with the company from whom I bought my laptop.
Won't name them, yet, but they came with strong Umratic recommendation
so Umrats might guess - and I was/am very satisfied with the desktop and
laptop I've bought from them.

If their initials are JL, all I can say is their famous 2 year warranty
on electrical items such as phones cameras and laptops is invalidated if
the item is ever taken abroad.

I may well buy from them again, but if I need to claim I'll simply lie
as that T&C is ridiculous.

[Flop]

Post by BrritSki

Post by Jenny M Benson

Post by LFS
I was impressed by Fortnum & Mason. When there with Daughter once I
admired a bottle of fizz which came in a rather nice wooden box and
the children ordered it for my birthday. When it arrived it was
slightly damaged so I rang to complain

I'm not yet too impressed with the company from whom I bought my
laptop. Won't name them, yet, but they came with strong Umratic
recommendation so Umrats might guess - and I was/am very satisfied
with the desktop and laptop I've bought from them.

If their initials are JL, all I can say is their famous 2 year warranty
on electrical items such as phones cameras and laptops is invalidated if
the item is ever taken abroad.
I may well buy from them again, but if I need to claim I'll simply lie
as that T&C is ridiculous.

JL *insisted* that I get a tv fixed. It had a very faint line running
down the edge screen. They didn't even want to check what I had said.
And 9am the next morning ....

OTOH a hardware company explained that a lifetime warranty did not apply
to a saucepan which was dead. Go figure!

[Chris J Dixon]

Post by Flop
OTOH a hardware company explained that a lifetime warranty did not apply
to a saucepan which was dead. Go figure!
Lifetime is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories

ie, it lasts as long as we decide to let it.

My aged 510 is still working fine, and will still download the
free updates. However, they have announced that it is no longer
compatible with paid updates (not that I was planning any).

More annoyingly, TomTom Home will now no longer permit me to
operate the device through the PC when plugged in, which feels
like a pointless limitation. :-(

Chris

[Btms]

Post by Chris J Dixon

Post by Flop
OTOH a hardware company explained that a lifetime warranty did not apply
to a saucepan which was dead. Go figure!
Lifetime is the useful life of the device, which means the period of
time that TomTom continues to support your device with software updates,
services, content or accessories

ie, it lasts as long as we decide to let it.
My aged 510 is still working fine, and will still download the
free updates. However, they have announced that it is no longer
compatible with paid updates (not that I was planning any).
More annoyingly, TomTom Home will now no longer permit me to
operate the device through the PC when plugged in, which feels
like a pointless limitation. :-(
Chris

Simply a poor business plan, which has returned to bite them in the bottom.

[Chris J Dixon]

Post by Btms

Post by Flop
Lifetime is the useful life of the device, which means the period of
time that TomTom continues to support your device with software updates,
services, content or accessories

Simply a poor business plan, which has returned to bite them in the bottom.

I can't say that I have my eye on the market. Are they no longer
flavour of the month?

Chris

[Fenny]

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

[Btms]

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

Whereas our built in French one isn't interested in post codes. 😤

[Mike]

Post by Btms

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

Whereas our built in French one isn't interested in post codes. 😤

Does it work with french letters perhaps?

[BrritSki]

Post by Mike

Post by Btms

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

Whereas our built in French one isn't interested in post codes. 😤

Does it work with french letters perhaps?

Only if you're wearing an English raincoat.

[Sally Thompson]

Post by Btms

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

Whereas our built in French one isn't interested in post codes. 😤

We have an 8-year-old TomTom, which as anotherrat has said, won't be
updated. However I've recently been using a (free) app on my phone called
Waze which is first class and of course always up to date!

[BrritSki]

Post by Sally Thompson

Post by Btms

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices.

Whereas our built in French one isn't interested in post codes. 😤

We have an 8-year-old TomTom, which as anotherrat has said, won't be
updated. However I've recently been using a (free) app on my phone called
Waze which is first class and of course always up to date!

We updated the DVD in the car a few years ago, but it now gets very
confused when you take the new motorway south east of Reims and shows
you driving through a field.

I decided to invest in Tom-Tom for my android phone and it's been
excellent. I particularly like it because it's legal to use in France
and gives you warning of the danger zones where there are limits on the
autoroutes - I normally drive at the speed-limit in France, but it's
easy to miss a 110 kph warning and sail past a camera too fast.

I also like to use it when we're back in the UK in the car at Christmas
with a display of my speed in Mph.

[Mike]

Post by BrritSki

Post by Sally Thompson

Post by Btms

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices.

Whereas our built in French one isn't interested in post codes. 😤

We have an 8-year-old TomTom, which as anotherrat has said, won't be
updated. However I've recently been using a (free) app on my phone called
Waze which is first class and of course always up to date!

We updated the DVD in the car a few years ago, but it now gets very
confused when you take the new motorway south east of Reims and shows
you driving through a field.
I decided to invest in Tom-Tom for my android phone and it's been
excellent. I particularly like it because it's legal to use in France
and gives you warning of the danger zones where there are limits on the
autoroutes - I normally drive at the speed-limit in France, but it's
easy to miss a 110 kph warning and sail past a camera too fast.
I also like to use it when we're back in the UK in the car at Christmas
with a display of my speed in Mph.

Just keep a lookout for Lynda!

[J. P. Gilliver (John)]

In message <***@mid.individual.net>, Sally Thompson
<***@gmail.com.invalid> writes:
[]

Post by Sally Thompson
We have an 8-year-old TomTom, which as anotherrat has said, won't be
updated. However I've recently been using a (free) app on my phone called
Waze which is first class and of course always up to date!

It's free in that the app didn't cost you anything to use; however,
unless it's one of those that can download a swathe of data when you're
within range of wifi, it costs you data. (Of course you may have an
unlimited data plan, in which case it's free if you'd have been buying
the plan anyway and it really is unlimited.)

[J. P. Gilliver (John)]

Post by Fenny

Post by Chris J Dixon
I can't say that I have my eye on the market. Are they no longer
flavour of the month?

My current Android device of the day seems to be a better satnav than
most of the single use devices. Last week a delivery company couldn't

(My blind friend's iPhone works very well as a SatNav. [It's like a
married couple arguing though - the Google lady speaks, then Daniel her
speech output does, or sometimes the other way round. They obviously use
slightly different algorithms for how far ahead of junctions etc. to
advise you, though they're using the same database.])

Post by Fenny
deliver my item because they "couldn't find my house". I have
discovered that if you put my address into a single use satnav, it
takes you to somewhere a few miles away. If you put the post code
into a mapping app on a phone, it has no problem. OK, the post code
changed about 14 years ago, but the road has been here for a looooong
time and the houses were built in 1969.

Not long after I moved in here at number 5 (2007 IIRR; the home was
sited here in 2000), I discovered that it wasn't in the postcode
database. Numbers 4, 6, and many others were! (And no, it's not an
alternating-sides numbering scheme.) Made certain online things - e. g.
ordering - difficult until I got the PO (I think it was them) to update
their database. (Took a little while after that: in those days, some
companies didn't use an online database but a CD, so I had to wait for
them to be updated.

[Btms]

Post by Chris J Dixon

Post by Btms

Post by Flop
Lifetime is the useful life of the device, which means the period of
time that TomTom continues to support your device with software updates,
services, content or accessories

Simply a poor business plan, which has returned to bite them in the bottom.

I can't say that I have my eye on the market. Are they no longer
flavour of the month?
Chris

Having swept the market with the initial product there is no further
business development potential.*


*according to my son who considered them when he was with Vodafone**

** a while back. Now MD of Coller
But I don't think his view will have changed.

[Nick Odell]

Post by Chris J Dixon

Post by Flop
OTOH a hardware company explained that a lifetime warranty did not apply
to a saucepan which was dead. Go figure!
Lifetime is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories

ie, it lasts as long as we decide to let it.
My aged 510 is still working fine, and will still download the
free updates. However, they have announced that it is no longer
compatible with paid updates (not that I was planning any).
More annoyingly, TomTom Home will now no longer permit me to
operate the device through the PC when plugged in, which feels
like a pointless limitation. :-(

S'funny: my Collins Road Atlas of Great Britain 2012 (£1.99 from
BookWorks) still seems to be functioning okay.

Nick

[Chris J Dixon]

Post by Nick Odell
S'funny: my Collins Road Atlas of Great Britain 2012 (£1.99 from
BookWorks) still seems to be functioning okay.

Maps are great, I love to use them, and have a reasonable
selection. When walking I would use no other navigation aid.
However, when driving things are rather different.

My most frustrating drive ever was actually near home, trying to
find a parcels depot near M1 J21. The road layout was such that I
couldn't memorise enough of it, and there were lots of restricted
turns and some grade separations not clearly mapped. I spent at
least 45 minutes within half a mile of my target. That was what
actually made me resolve to buy a Tom Tom Go about 13 years ago.

I recall another evening in Coventry. My first problem was a road
nowadays bisected by a new dual carriageway. Once I found the
right section, I found that what looked on paper to be a sensible
route took me to a supermarket car park, from which I could see
my target in the distance. It must have been fully 45 minutes
(again) of one way streets and dead ends later that I eventually
parked, only to discover that I could have walked through from
the supermarket, though I might have exceeded their time limit.

Chris

[Vicky]

Post by Chris J Dixon

Post by Flop
OTOH a hardware company explained that a lifetime warranty did not apply
to a saucepan which was dead. Go figure!
Lifetime is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories

ie, it lasts as long as we decide to let it.
My aged 510 is still working fine, and will still download the
free updates. However, they have announced that it is no longer
compatible with paid updates (not that I was planning any).
More annoyingly, TomTom Home will now no longer permit me to
operate the device through the PC when plugged in, which feels
like a pointless limitation. :-(
Chris

Our Tomtom is only 3 or 4 years old but there are apparently no free
updates and it's out-of-date for London.

[Fenny]

On Sun, 16 Jul 2017 21:29:17 +0200, BrritSki

Post by BrritSki
If their initials are JL, all I can say is their famous 2 year warranty
on electrical items such as phones cameras and laptops is invalidated if
the item is ever taken abroad.
I may well buy from them again, but if I need to claim I'll simply lie
as that T&C is ridiculous.

Cripes! Never knew that (and it has never been explicitly spelled
out). Who would buy an electriccal device if they can't take it
abroad?

So I know now that I will never travel out of the country with my
recently purchased laptop, only my several and one* other portable
electronic devices purchased from other retailers!

* I am currently taking a few days off in East Angular. I have with
me a laptop, two tablets and four phones. The reason for all the
phones** is that I had to get a new one last week and I'm still in the
throes of rearranging my devices.

** The place I'm staying tonight and tomorrow seems to block the phone
signal. I had to literally hang my phone out of the window to get
enough reception to receive the text message telling me what the wifi
code is. I was trying to get a data signal so I could tether my
laptop to the phone until I received the text message. Now I am
connected to the wifi, but I'not holding my breath that it will be
sufficient to watch GoT!

[Nick Odell]

On 16/07/17 22:51, Fenny wrote:
<snip>

Post by Fenny
* I am currently taking a few days off in East Angular. I have with
me a laptop, two tablets and four phones. The reason for all the
phones** is that I had to get a new one last week and I'm still in the
throes of rearranging my devices.

<snip>
A laptop, two tablets and four phones isn't my idea of a few days off.

Nick

[Fenny]

On Mon, 17 Jul 2017 09:42:12 +0100, Nick Odell

Post by Nick Odell
<snip>

Post by Fenny
* I am currently taking a few days off in East Angular. I have with
me a laptop, two tablets and four phones. The reason for all the
phones** is that I had to get a new one last week and I'm still in the
throes of rearranging my devices.

<snip>
A laptop, two tablets and four phones isn't my idea of a few days off.

I have to relax somehow! I'm just looking at where I want to go today
and when I get back later, I shall watch GoT.

[Paul Herber]

Post by Fenny
On Sun, 16 Jul 2017 21:29:17 +0200, BrritSki

Post by BrritSki
If their initials are JL, all I can say is their famous 2 year warranty
on electrical items such as phones cameras and laptops is invalidated if
the item is ever taken abroad.
I may well buy from them again, but if I need to claim I'll simply lie
as that T&C is ridiculous.

Cripes! Never knew that (and it has never been explicitly spelled
out). Who would buy an electriccal device if they can't take it
abroad?

a fridge and Ireland come to mind ...

[Mike]

Post by Paul Herber

Post by Fenny
On Sun, 16 Jul 2017 21:29:17 +0200, BrritSki

Post by BrritSki
If their initials are JL, all I can say is their famous 2 year warranty
on electrical items such as phones cameras and laptops is invalidated if
the item is ever taken abroad.
I may well buy from them again, but if I need to claim I'll simply lie
as that T&C is ridiculous.

Cripes! Never knew that (and it has never been explicitly spelled
out). Who would buy an electriccal device if they can't take it
abroad?

a fridge and Ireland come to mind ...

Well lubricated with Guinness I believe.

[Fenny]

Post by Paul Herber

Post by Fenny
Cripes! Never knew that (and it has never been explicitly spelled
out). Who would buy an electriccal device if they can't take it
abroad?

a fridge and Ireland come to mind ...

I took my cooker on holiday for my 40th birthday. Went to Scotland
with it and came back with a different (newer) one (and assorted other
electrical devices).

[krw]

Post by Fenny
and four phones. The reason for all the
phones** is that I had to get a new one last week and I'm still in the
throes of rearranging my devices.

Four phones? One new one and one old one? Why four?

[Fenny]

Post by krw

Post by Fenny
and four phones. The reason for all the
phones** is that I had to get a new one last week and I'm still in the
throes of rearranging my devices.

Four phones? One new one and one old one? Why four?

Because for some reason the spare SIM card doesn't work in the latest
old phone and does in the older old phones. I wanted to see if I
could work out why.

As it is, I've not actually had any spare time for playing with stuff.
Nor will I when I get home for at least a week. I think the easiest
way round it is just to ask my telco for a new SIM card. As it comes
free with my landline and it's useful to have a spare, I shall
continue to keep it and not use it often.

[Penny]

On Sun, 16 Jul 2017 11:26:39 +0100, "J. P. Gilliver (John)"

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

That really is their policy - refund and replace. I think Sainsbury's (used
to?) do that too.

[J. P. Gilliver (John)]

Post by Penny
On Sun, 16 Jul 2017 11:26:39 +0100, "J. P. Gilliver (John)"

Post by J. P. Gilliver (John)
"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

That really is their policy - refund and replace. I think Sainsbury's (used
to?) do that too.

Mike: what was Waitrose's reaction to the worm?

OK, so umbrella, Waitrose, and Sainsburys really do (refund _and_
replace). Even more reason to take them up on their offer. (Presumably
the _second_ return's refund would be zero, but should still get the
replacement.) So are you going to do so (with a copy of the tweet), at
least the first time, on principle? (Or, to be kind to them, add a
comment to the tweet [is this how tweets work? I don't] saying something
like "thank you; can I continue to do this until you change the
packaging?") And are the otherrats who agreed about this (and buy the
same product as shown in the tweet photo') going to do the same? If
enough do, they _ought_ to actually do something.

[Mike]

Post by J. P. Gilliver (John)
Mike: what was Waitrose's reaction to the worm?

This was in the late 70's but, as I recall, Waitrose in Woodley contacted
HQ in Bracknell who then sent me an apology and a vulture to use in-store.
It was fortunate that the worm was at the top of the tin and immediately
evident when I opened the tin.

[J. P. Gilliver (John)]

Post by Mike

Post by J. P. Gilliver (John)
Mike: what was Waitrose's reaction to the worm?

This was in the late 70's but, as I recall, Waitrose in Woodley contacted
HQ in Bracknell who then sent me an apology and a vulture to use in-store.
It was fortunate that the worm was at the top of the tin and immediately
evident when I opened the tin.

I had visions of you wandering around the store, vulture on your
shoulder, waiting to pounce on any worm that showed its head!

Sounds like even Waitrose have the "throw money at the customer rather
than investigate the problem" attitude which is so common these days.

[Btms]

Post by J. P. Gilliver (John)

Post by DavidK

Post by Penny
On Sat, 15 Jul 2017 14:06:36 +0100, Jenny M Benson

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

A question I ponder whenever I buy cooked meat.

You are not alone.
<https://twitter.com/umr4t/status/860146132583948288>. They replied
<https://twitter.com/AsdaServiceTeam/status/860191214716506112>

"Hi there, if you are unhappy with the product - please return the
packaging to store for a refund and replacement. Chels"
I get really p*d off with companies when I make a complaint and their
reply contains stock blocks of text. (I made one yesterday to e.on
energy in which I specifically asked them not to use any, nor to mention
direct debits, in their answer. It won't do any good.)
In this case, you _are_ going to print out the tweet and take them up on
their offer, aren't you (-:? (And then again when you finish that packet
- for ever?)
Actually, even their standard text has a bug in it here: the word "and".
Unless that really is their policy.

A sign of being overwhelmed by complaints?

[steveski]

Post by Jenny M Benson
do companies which package overlapping slices of meat NEVER make the
"peel back here" end of the packaging the same end as the topmost slice
of meat? Shirley such a simple thing to arrange and an obvious
convenience for the consumer.

I open them and then turn the slices over. HTH <g, d, r>